1. Who We Are

We are American Group, providing independent and authorized home appliance repair services (such as cookers, ovens, washing machines, refrigerators, and more) across Egypt via our website daewoo-egy.com. We are not the parent company and do not own the “Daewoo” trademark. We provide repair and support services for Daewoo appliances through specialized and qualified technicians.

2. Use of the “Daewoo” Trademark

The name “Daewoo” mentioned on this website (daewoo-egy.com) is used solely to identify the type of appliances we service. We are not the official owner or authorized representative of the “Daewoo” trademark. All rights belong to Daewoo Electronics, the brand owner.

3. What Data We Collect

When you visit our website or use our booking/contact forms, we may collect data such as:

• Full name
• Phone number
• Appliance type and issue description
• Email address (if provided)
• Physical address (if a home visit is required)

4. How We Use Your Data

We use your data exclusively for:

• Contacting you to confirm order details and schedule a repair visit
• Sending a qualified technician based on appliance type and issue
• Providing after-service support and quality follow-ups
• Improving website performance and user experience

We do not sell your data or share it with any third party outside our company, except where legally required or necessary to fulfill the service (for example, sharing the address with the technician).

5. Data Security

We are committed to protecting your data by:

• Using HTTPS protocol to secure your connection to the website
• Restricting access to customer data to authorized staff only
• Not storing any sensitive data outside the systems required to deliver the service
• Applying proper technical and administrative practices to minimize unauthorized access risks

Despite our efforts, no method of electronic transmission or storage is 100% secure. We will do our best to protect your data.

6. Cookies

Our website may use cookies to enhance performance, remember your preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect some website functionalities.

7. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Your continued use of the site after changes are published means you accept the updated policy.

9. Contact Us

For any inquiries or to request modification/deletion of your data, please contact us via:

• 📞 Hotline: 01211114528
• 💬 WhatsApp: Message us on WhatsApp
• 📝 Online Booking Form: Use the Contact Page